When your ConnectiCare Medicare Advantage plan includes the over-the-counter (OTC) benefit, you can get covered for the OTC items below. Your benefit amount and how you get your OTC items and supplies depends on the plan you join.
Our plan covers CMS-approved over-the-counter (OTC) health-related items. Certain brands are included. Eligible health categories include:
Our plan does not cover over-the-counter (OTC) items in these categories (note: non-covered items can change):
Please note the above product lists are subject to change. Items, quantities, sizes, and brands change depending on availability at the retailer.
Take a look at the chart below to find your plan and information on how to use your OTC benefit:
OTC items by mail order
OTC items in retail store
OTC items and Healthy Foods
ConnectiCare Passage Plan 1 (HMO-POS)
ConnectiCare Choice Plan 2 (HMO-POS)
ConnectiCare Choice Plan 3 (HMO-POS)
ConnectiCare Flex Plan 3 (HMO-POS)
Every three months
ConnectiCare Choice Dual Vista (HMO-POS D-SNP)
ConnectiCare Choice Dual (HMO-POS D-SNP)
See your Evidence of Coverage or Cost Sharing Guide for the OTC amount you get with your plan or call ConnectiCare Medicare Connect Concierge for help. OTC benefit amounts must be used within your benefit frequency and will not roll over.
Eligible food categories include:
2024 ConnectiCare Healthy Foods and Participating Stores
Ways to get healthy food eligible items:
Shop for covered items at participating retail locations.
Home DeliveryGet covered OTC items delivered to your door with CVS Home Delivery (New for 2024!) or ConveyBenefits
How to Get Your Covered Eligible ItemsConveyBenefits
CVS OTC Home Delivery
Two ways to order:
CVS Home Delivery Catalog (Coming Soon)
*OTC benefits do not include healthy foods
Visit connecticare.com/mailOTC to select your covered items and complete the checkout process.
By mail – just fill out and send the mail-order form below to NationsOTC.
Catalog of covered OTC items by mail, phone and online and mail order form.
Call NationsOTC at
Monday to Friday, 8 a.m. to 8 p.m.
Mail order items should be received in the mail within seven business days from the time of receipt of your order. If the total amount of your order is more than your OTC balance, you will be asked for an alternate method of payment. You can use a credit card online or over the phone, and a check when using mail order.
We ask that you use your benefit in one of the ways listed above. If you are unable, you can request a refund using the below form. Simply mail your completed paper claim form to us with a copy of the receipt(s) for the covered item(s) you bought. We will send you a refund check in the mail.
If you have any questions, please see your Evidence of Coverage or Cost Sharing Guide for the OTC allowance amount you get with your plan or call ConnectiCare Medicare Connect Concierge at 800-224-2273 (TTY: 711), 8 am. to 8 p.m., seven days a week.
If not currently enrolled call 877-224-8221 (TTY: 711)
From Oct. 1 to March 31, you can call us seven days a week from 8 a.m. to 8 p.m. From April 1 to Sept. 30, you can call us Monday through Friday from 8 a.m. to 8 p.m.
Medicare members call 800-224-2273 (TTY: 711 )
From Oct. 1 to March 31, you can call us seven days a week from 8 a.m. to 8 p.m. From April 1 to Sept. 30, you can call us Monday through Saturday from 8 a.m. to 8 p.m.
Last Update 01/01/2024
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Any information provided on this website is for informational purposes only. It is not medical advice and should not be substituted for regular consultation with your health care provider. If you have any concerns about your health, please contact your health care provider's office. Also, this information is not intended to imply that services or treatments described in the information are covered benefits under your plan. Please refer to your Membership Agreement, Certificate of Coverage, Benefit Summary, or other plan documents for specific information about your benefits coverage.
